Felipe Ángeles International Airport Introduces Therapy Dog Program to Ease Passenger Travel Stress

The Felipe Ángeles International Airport (AIFA), situated in Zumpango within the State of Mexico, has launched a specialized initiative aimed at mitigating travel-related stress. This innovative program utilizes a dedicated squad of four canine therapists whose primary mission is to provide emotional support to passengers grappling with flight-induced anxiety or general nervousness. By integrating these animals into the terminal environment, the airport aims to create a more soothing atmosphere for its diverse range of travelers.

This pilot project officially commenced in November 2025 and has already proven to be a cornerstone of the airport's passenger service strategy. The canine team is composed of four distinct breeds, each bringing a unique presence to the terminal: Marshall, a French Bulldog; Mamut, a Labrador; Delta, a Dachshund; and Tacho, a Samoyed. Under the watchful supervision of National Guard personnel, these service animals patrol key areas including waiting lounges, arrival gates, and departure zones, where passengers are encouraged to interact with and pet them to alleviate tension.

The implementation of this program is grounded in scientific research, which indicates that physical interaction with animals triggers the release of happiness hormones like oxytocin and endorphins. Simultaneously, these interactions help to significantly reduce levels of cortisol, the hormone primarily responsible for stress. With the launch of this initiative, AIFA has distinguished itself as the first airport in Mexico to adopt such a comprehensive measure for the emotional well-being of its clientele.

The concept of utilizing therapy dogs in aviation settings gained momentum following the events of September 11 in the United States, as authorities sought new ways to reassure and calm a jittery traveling public. The global success of these early efforts led to a significant expansion of similar initiatives; by the year 2018, there were approximately 58 active therapy dog programs operating in airports across the globe. This trend reflects a broader shift in the aviation industry toward prioritizing the psychological comfort of passengers alongside traditional security and logistics.

According to Lieutenant Vargas, the official overseeing the program, there are ambitious plans to expand the AIFA canine team to ten dogs if the pilot phase continues to yield positive results. This potential growth underscores the airport's commitment to aligning with international service standards and continuously enhancing the passenger experience. Much like the rigorous protocols followed at Istanbul Airport (IST), these service dogs undergo a demanding selection and training process to ensure they can thrive and remain calm in the high-decibel, fast-paced environment of a major international transit hub.