European Consumer Group Files Complaint Against Low-Cost Airlines Over Baggage Fees

The European Consumer Organisation (BEUC) has filed a complaint with the European Commission against several low-cost airlines. The complaint concerns the charging of fees for hand luggage. The airlines named in the complaint include Easyjet, Norwegian Airlines, Ryanair, Transavia, Wizzair, Vueling, and Volotea. BEUC, representing consumer organizations from 16 countries, alleges that these airlines are exploiting consumers. They are accused of ignoring a ruling by the Court of Justice of the European Union (CJEU). The CJEU ruling stated that charging for reasonable-sized hand luggage is illegal. The complaint seeks an EU investigation into the practices of the low-cost airline sector. It highlights the need to clarify which services should be included in the basic ticket price. Consumers expect to be able to board with a small bag and a piece of hand luggage with the basic fare. The outcome of this complaint could significantly impact airline pricing policies and consumer rights across Europe.