On July 24, 2025, SpaceX's Starlink satellite internet service experienced a significant global outage, affecting users across multiple continents. The disruption began around 3 p.m. EDT and lasted approximately two and a half hours, marking one of the most extensive service interruptions since Starlink's inception.
The outage was attributed to a failure in key internal software services that operate the core network. Michael Nicolls, Vice President of Starlink Engineering, acknowledged the issue and stated that the team was actively working to identify the root cause to prevent future occurrences. Elon Musk, CEO of SpaceX, also addressed the disruption, apologizing for the inconvenience and assuring users that measures would be taken to prevent a recurrence.
During the outage, Downdetector reported over 61,000 user reports, indicating widespread impact. Users from various regions, including North America, Europe, and parts of Asia, experienced service disruptions. The incident prompted discussions about the resilience of satellite internet infrastructure and the importance of robust systems to manage global demand.
Starlink has since restored service and is conducting a thorough investigation to ensure the reliability of its network. The company remains committed to providing consistent and dependable internet connectivity to its users worldwide.